Shipping Policy

Shopping cart (0)

🚚 Shipping Policy – Natural Diamond Gold Jewelry

At Shivam Diamonds, we take utmost care to ensure that your natural diamond gold jewelry reaches you safely, securely, and on time.

📦 Order Processing

All orders are processed only after 100% payment confirmation.

Each jewelry piece undergoes strict quality checks before dispatch.

Custom-made or made-to-order jewelry requires additional production time.

⏱ Shipping Timeline

Ready Stock Jewelry: Dispatched within 3–7 business days.

Custom / Made-to-Order Jewelry: Dispatched within 10–15 business days, depending on design complexity.

Delivery timelines may vary due to location, weather, or courier delays.

🌍 Shipping Locations

We offer pan-India shipping.

International shipping is available to selected countries (subject to customs regulations).

🔐 Packaging & Security

All shipments are sent in tamper-proof, discreet packaging.

High-value diamond jewelry is fully insured during transit until delivery.

Jewelry packages do not display product details for safety reasons.

🚛 Courier & Tracking

Orders are shipped via reputed insured courier partners.

A tracking number is shared via email/SMS once the order is dispatched.

Customers must ensure availability at the delivery address for secure handover.

💰 Shipping Charges

Domestic Shipping (India): Free or nominal charges (as applicable).

International Shipping: Charges vary based on destination and customs duties.

Import duties, taxes, or customs charges (if any) are the responsibility of the buyer.

🔁 Returns & Exchange Policy – Natural Diamond Jewelry

Due to the high value and customized nature of natural diamond jewelry, we follow a transparent and fair return policy.

❌ Returns

Natural diamond gold jewelry is generally non-returnable, especially:

Custom-made designs
Engraved or resized jewelry
Special order or personalized items

Returns are accepted only in case of manufacturing defects or wrong product delivery, reported within 48 hours of delivery.

🔄 Exchanges

Exchanges may be considered on a case-by-case basis, subject to inspection and approval.

Product must be unused, unworn, and in original condition with certificates and packaging intact.

📸 Return Request Process

Contact customer support within 48 hours of receiving the product.

Share clear images/videos of the issue.

After verification, further instructions will be provided.

🛠 Inspection & Approval

Returned jewelry will be inspected by our quality team.

Any damage, tampering, or missing items may lead to rejection of the return/exchange.

💳 Refunds

Approved refunds are processed via the original payment method.

Refund timelines: 7–14 business days after approval.

Making charges, shipping charges, and taxes may be non-refundable.

⚠️ Important Notes

Color, size, or design variations due to photography or screen display are not considered defects.

We are not responsible for delays caused by courier partners or customs authorities.

Policies may change without prior notice.

Ring Size	MM	Ring Size	MM
1	13.0	19	18.8
2	13.4	20	19.1
3	13.7	21	19.4
4	14.0	22	19.7
5	14.3	23	20.0
6	14.6	24	20.3
7	15.0	25	20.6
8	15.3	26	21.0
9	15.6	27	21.3
10	15.9	28	21.6
11	16.2	29	22.0
12	16.5	30	22.3
13	16.8	31	22.6
14	17.2	32	22.9
15	17.5	33	23.2
16	17.8	34	23.5
17	18.1	35	23.9
18	18.4	36	24.2

Measure Your Finger

Take a flexible measuring tape, a strip of paper, or a piece of thread.
Wrap it comfortably around the finger on which you plan to wear your ring. If you're stacking rings, measure the exact position where the ring will sit.
If you're using a thread or paper strip, mark the point where the ends meet.
Place it flat and measure the length in millimetres (mm) using a ruler.
Compare your measurement with the Shivam Diamonds Ring Size Chart to find your correct ring size. If your measurement falls between two sizes, we recommend choosing the larger size for a more comfortable fit.

Measure an Existing Ring

Select a ring that fits the intended finger comfortably.
Using a ruler, measure the inside diameter of the ring in millimetres (mm). Measure from one inner edge to the opposite inner edge, passing through the centre.
Match the inside diameter with the Shivam Diamonds Ring Size Chart to determine the closest ring size.
For the most accurate result, ensure the inner edge of your ring aligns perfectly with the measurement circle on the size chart.

Bracelet Size	MM
2.1	52.3
2.2	53.9
2.3	55.5
2.4	57.1
2.5	58.7
2.6	60.3
2.7	61.9
2.8	63.5
2.9	65.1

Measure Your Wrist

Take a flexible measuring tape, a strip of paper, or a piece of string.
Wrap it comfortably around your wrist where you normally wear your bracelet. Do not pull it too tight.
If using a string or paper strip, mark the point where the ends meet.
Lay it flat and measure the length in millimetres (mm) using a ruler.
Compare your measurement with the Shivam Diamonds Bracelet Size Chart to find your ideal bracelet size. If you're between sizes, we recommend choosing the larger size for a more comfortable fit.

Measure an Existing Bracelet

For Bangles

Select a bangle that fits you well.
Measure the inside diameter in millimetres (mm) using a ruler.
Match the measurement with the Shivam Diamonds Size Chart to find the correct bangle size.

For Chain Bracelets